Call Us
Whatsapp Us
Home › B2B Wholesale Terms

B2B Wholesale Terms

Effective Date: March 1, 2026

These B2B Wholesale Terms ("Terms") govern all wholesale and bulk procurement relationships between PurnOrganic ("we", "us", "Platform") and registered business buyers ("B2B Partner", "you") including retailers, distributors, restaurants, hotels, food processors, and institutional buyers. By registering as a B2B Partner or placing a wholesale order, you agree to these Terms.

1. Nature of Relationship

PurnOrganic operates as a B2B marketplace and supply aggregator, connecting business buyers with organic farmers, producers, and suppliers. PurnOrganic facilitates the procurement process but is not the seller of goods unless explicitly stated. Individual supply terms may be supplemented by separate B2B Supply Agreements.

2. Eligibility

  • B2B Partners must be registered legal entities (companies, LLPs, partnerships, proprietorships) with a valid GST registration.
  • B2B Partners must provide company registration documents, GST certificate, and authorised signatory details during onboarding.
  • PurnOrganic reserves the right to approve or reject B2B applications at its discretion.
  • All B2B Partners must designate an authorised point of contact for order management and communications.

3. Product Supply & Orders

A. Order Placement

  • B2B orders must be placed through the B2B portal on the Platform or via a dedicated account manager.
  • All orders must specify product SKU, quantity, required delivery date, and delivery address.
  • Orders are subject to availability and seller/supplier confirmation.

B. Minimum Order Quantity (MOQ)

  • MOQ varies by product category and is displayed on the Platform or communicated by the account manager.
  • Orders below the stated MOQ may be accepted at PurnOrganic's discretion and may attract a handling surcharge.

C. Order Confirmation

  • A Purchase Order is deemed confirmed only upon written acknowledgement from PurnOrganic.
  • PurnOrganic reserves the right to reject or revise orders in case of stock unavailability or pricing discrepancies.

4. Pricing & Commercial Terms

  • B2B pricing is negotiated and agreed separately from retail pricing and is not publicly listed.
  • Prices are quoted exclusive of GST and delivery charges unless otherwise agreed.
  • Quoted prices are valid for the period stated in the quotation (typically 7 days for fresh produce, 30 days for processed goods).
  • PurnOrganic reserves the right to revise pricing for repeat orders to reflect market conditions with prior notice.

5. Payment Terms

A. Standard Terms

  • New B2B Partners are required to pay 60% advance at the time of order confirmation and the balance before dispatch.
  • Established B2B Partners with a good payment history may be eligible for 7-day credit terms upon formal approval.
  • Credit limits are set by PurnOrganic based on order history and financial assessment and may be revised at any time.

B. Payment Channels

  • Accepted payment methods: NEFT / RTGS / IMPS / UPI / Cheque (drawn in favour of PurnOrganic)
  • Online payment gateway (credit/debit card, net banking) for orders up to the applicable gateway limit
  • All bank details for transfers will be provided on the proforma invoice. Do not transfer funds to any other account.

C. Late Payments

  • Overdue invoices will attract interest at 2% per month (pro-rated daily) from the due date until payment.
  • PurnOrganic reserves the right to suspend future orders until outstanding dues are cleared.

6. Delivery & Logistics

  • Delivery timelines are indicative and confirmed in the order acknowledgement. Fresh produce typically ships within 24–48 hours; processed goods within 3–7 business days.
  • Delivery charges, if applicable, will be quoted separately and added to the invoice.
  • Risk of loss and title passes to the B2B Partner upon handover to the logistics carrier.
  • PurnOrganic will share tracking information upon dispatch. Delays caused by third-party logistics providers are outside PurnOrganic's direct control.

7. Product Inspection

  • B2B Partners must inspect all delivered goods at the time of receipt.
  • Quality complaints for perishable products must be raised within 24 hours of delivery.
  • Quality complaints for non-perishable products must be raised within 48 hours of delivery.
  • Complaints must be submitted to support@purnorganic.com with the Purchase Order number, delivery note, photographs, and a description of the issue.
  • Goods accepted without a timely complaint will be deemed to have been received in satisfactory condition.

8. Returns & Claims

  • Returns are accepted only for goods that are damaged in transit, defective, or do not conform to the agreed specifications.
  • Approved returns must be sent back in original packaging within 48 hours of the claim being approved, at PurnOrganic's cost if the fault lies with PurnOrganic or the supplier.
  • Credit notes or replacements will be issued for approved claims. Cash refunds are not available for B2B transactions; credit will be adjusted in the next invoice.

9. Non-Returnable Cases

The following are not eligible for return or credit:

  • Fresh produce where quality was acceptable at delivery but deteriorated due to improper cold chain management by the B2B Partner
  • Products that have been processed, repackaged, or used in production
  • Complaints raised after the inspection window has expired
  • Quantity shortfalls not reported at the time of delivery

10. Branding & Resale

  • B2B Partners may resell PurnOrganic-supplied products under their own brand only with prior written consent and a separate Brand Licence Agreement.
  • Misrepresentation of product origin, organic status, or quality in resale is strictly prohibited and may result in immediate termination of the B2B relationship and legal action.
  • PurnOrganic's trademarks, logos, and branding may not be used in marketing or packaging without written authorisation.

11. Compliance

  • B2B Partners must comply with all applicable laws including GST regulations, FSSAI requirements for food businesses, Consumer Protection Act, and trade regulations.
  • Partners are responsible for obtaining all licences and approvals required for their own business operations.
  • PurnOrganic reserves the right to audit compliance and request relevant documentation.

12. Limitation of Liability

PurnOrganic's maximum liability to a B2B Partner for any claim shall not exceed the value of the relevant Purchase Order. PurnOrganic shall not be liable for any indirect, consequential, or special damages, including loss of business, loss of profits, or supply chain disruption caused by events beyond its reasonable control.

13. Indemnity

Each B2B Partner agrees to indemnify and hold harmless PurnOrganic from all claims, damages, and expenses arising from the Partner's: (a) misuse of supplied products; (b) breach of these Terms; (c) violation of applicable law in the resale or use of products; or (d) false representations to end customers.

14. Termination

  • Either party may terminate the B2B relationship with 30 days' written notice.
  • PurnOrganic may terminate immediately for material breach, fraud, non-payment, or persistent non-compliance.
  • All confirmed Purchase Orders before the termination notice will be fulfilled as agreed.
  • Outstanding dues must be settled within 15 days of termination.

15. Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond reasonable control including natural disasters, pandemic, government orders, supply chain disruptions, or infrastructure failures. Both parties agree to notify each other promptly and work collaboratively to mitigate the impact.

16. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India. The parties agree to attempt amicable resolution before resorting to litigation.

17. Contact Us

For B2B enquiries, account management, or dispute resolution: